At Dialbunny, we’re committed to providing powerful tools that make communication easier and more seamless for WordPress users. Our plugin allows you to make and receive phone calls directly from your WordPress admin dashboard, helping businesses stay connected without ever leaving their site.
We stand behind the quality of our product and want you to be fully satisfied with your purchase. However, we understand that sometimes things don’t work out. This refund policy outlines the terms under which we offer refunds for one-time purchases of the Dialbunny plugin. Please read it carefully to understand your rights and our obligations.
We want you to be confident in your purchase of the Dialbunny plugin. To ensure fairness and clarity, we offer refunds under the following conditions:
Timeframe: Refund requests must be made within 45 days of the original purchase date.
Genuine Issues: Refunds are granted if you experience a technical issue that we are unable to resolve, or if the plugin does not function as described in our documentation or promotional materials.
Support First: You must have contacted our support team and allowed us a reasonable opportunity to troubleshoot and resolve the issue before a refund can be approved.
Eligibility: This refund policy applies only to the purchases of the Dialbunny plugin made through our official website.
Please note that all refund decisions are made at our sole discretion based on the information provided during your request.
To maintain fairness and protect our business from misuse, there are certain cases where refunds will not be granted. These include, but are not limited to:
No Attempt to Resolve: If you have not contacted our support team or refused to allow us a chance to resolve the issue.
Lack of Technical Knowledge: If you're unable to use the plugin due to limited WordPress or web hosting experience, and the plugin itself is functioning correctly.
Failure to Read Product Description: Refunds will not be issued if the plugin performs as described but does not meet your expectations due to not reviewing the product information in advance.
We strongly encourage all users to review our plugin’s features and reach out with any questions before purchasing.
To request a refund, the first step is to contact our support team using the contact form at dialbunny.com/contact. In many cases, our team can help resolve issues quickly and get things working as expected. If the issue cannot be resolved, you may proceed to submit a formal refund request through the same contact form.
When submitting your request, please include the following information: your full name, order ID or proof of purchase, the date of purchase, a clear reason for the refund, and a brief summary of the issue, including any steps you’ve taken with our support team. Providing detailed information helps us process your request more efficiently.
Once we receive your refund request, we’ll review it and respond within 3–5 business days. In some cases, we may reach out with additional questions or troubleshooting steps. If your refund is approved, we’ll process it back to your original payment method, and you’ll receive a confirmation once it’s completed.
At Dialbunny, we take pride in offering reliable support to ensure you get the most out of our plugin. Before requesting a refund, we strongly encourage you to reach out to our support team through the contact form at dialbunny.com/contact.
Many issues can be resolved quickly with the right guidance, whether it's a configuration problem, a conflict with another plugin, or simply a question about how to use a feature. Our team is here to help, and we’re happy to walk you through troubleshooting steps or provide personalized assistance.
Refunds are only considered after support has been given a fair chance to address the issue. If we’re unable to resolve the problem to your satisfaction, then a refund request can be submitted as outlined in the previous section.