Phone Number Availability & Their Capabilities
DialBunny integrates into Twilio and offers Voice and SMS enabled phone numbers globaly. Any phone number that Twilio offers, DialBunny will support. Twilio does however have some limitations as to what types of phone numbers are offered and the capabilities of the issued phone numbers. With regards to phone numbers that have limitations, It has less to do with Twilio itself and more to do with the telecommunications regulations imposed by governments in certain countries or regions.
You can find regulatory requirements for all Twilio phone numbers at this page.
Feature Overview and Country-Specific Limitations:
| Feature | Description | Regulation Impact |
|---|---|---|
| Send Texts (SMS) | Send outbound text messages to customers or leads. | Limited in Some Countries |
| Receive Texts (SMS) | Receive inbound text messages from customers. | None |
| Make Phone Calls | Place outbound calls to customers, leads, or contacts. | Limited in Some Countries |
| Receive Phone Calls | Receive inbound phone calls from customers. | None |
| Forward Phone Calls | Automatically route incoming calls to a chosen number. | None |
| Manage Contacts | Organize and manage your customer contact list. | None |
| Setup AI Assistant | Create a virtual voice assistant to interact with callers. | None |
| Setup Automated Responses | Configure automated reponses to incoming calls. | None |
| Setup Timetable | Schedule business hours and configure how calls are handled outside of them. | None |
Availability of Toll-Free, Mobile, and Local Numbers:
| Number Type | General Availability | Country-Specific Limitations |
|---|---|---|
| Toll-Free | Available in many countries, mainly North America and parts of Europe | May not support SMS in some countries; not always available in developing regions |
| Mobile | Widely available and supported globally | Subject to SMS regulations or filtering in some countries; opt-in required in many |
| Local | Available in most countries with regional or city-level targeting | Some countries restrict foreign businesses from obtaining local numbers |